FAQs

How do I get in the Network?

Email your request to providernetwork@fbhp.com and attach your information using our roster template found at the bottom of the previous page.

Attachment: https://fbhealthplans.com/mapd-provider/

How do I add a provider or location?

Email your request to providernetwork@fbhp.com and attach your information using our roster template found at the bottom of the previous page.

Attachment:https://fbhealthplans.com/mapd-provider/

How do I term a provider or location?

Email your request to providernetwork@fbhp.com.

Attachment:https://fbhealthplans.com/mapd-provider/

How do I update my information?

Email your request to providernetwork@fbhp.com and attach your information using our roster template found at the bottom of the previous page.

Attachment:https://fbhealthplans.com/mapd-provider/

What is my credentialing status?

Email your request to providernetwork@fbhp.com.

What is the status of my claims?

Please visit our quick tips for provider portal page. The FBHP portal is for prior authorizations and Change Healthcare is for claims.

Attachment: Farm Bureau Advantage HMO Portal Tips

How do I check a member's eligibility?

Please call: (833) 999-0135.

How do I obtain a Prior Authorization?

Please visit our quick tips for provider portal page. The FBHP portal is for prior authorizations and Change Healthcare is for claims.

Attachment: Farm Bureau Advantage HMO Portal Tips

How do I submit electronic claims?

Please visit our quick tips for provider portal page. The FBHP portal is for prior authorizations and Change Healthcare is for claims.

Attachment: Farm Bureau Advantage HMO Portal Tips

Who is my local provider relations representative?

Middle Tennessee - Robin Bighem – Rbighem@fbhp.com – Office: 931-650-0041, Ext 6225

Upper Cumberland - Jennifer Rigsby – Jrigsby@fbhp.com – Office: 931-560-0041, Ext 6013

East Tennessee - Deb Higgs – Dhiggs@fbhp.com – Office: 931-560-0041, Ext 6218